Defrag your Computer, clean your Registry and get rid of temporary files on a regular basis. Make sure you you update those regularly. Out-dated graphic and sound drivers, missing Windows Service Packs and other components that are not up-to-date can cause problems with your game.See this for what folder does what: User files explainedĮither make your own post, following the guidelines here: Help us helpers to help you or if you already have one and were referred here, post there. If you found out which folder is causing problems, put your stuff back in groups or one by one until you find the guilty party. ALL custom content can potentially cause problems.Only put stuff back from your mods folder that is verified to still work.The Tray folder contains all your downloaded houses and Sims that show in your library.Starting putting the folders back, starting with your saves.You will need to start a new game for your old saves are still gone.Some folders might be missing for they are only created when you need them. A new Sims 4 folder will have been recreated in your documents\electronicArts folder.Not to worry, it's all still there in that backup folder). Start the game (All your save games will be gone, your options will be reset to factory settings and all your custom content will be gone.Rename your theSims4 folder in Documents\ElectronicArts to Sims4_Backup.You won't need this folder for the further steps. This is only a backup if anything goes wrong. Make a backup of theSims4 folder in Documents\ElectronicArts to an external drive or a different place on your harddrive (or burn it on a DVD or to a flash drive).There's an easy way to reset your game to factory settings without going through the ordeal of reinstalling the whole thing (Path can be different depending on your OS): Many problems can be pinpointed on custom content or corruption in your user data. Things you can try if you run into a problem within the game Resetting the game to factory settings without reinstalling There are some standard recipes that can help with several game problems. There are several steps one can take to troubleshoot their own game before seeking help.
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